St George's Medical Centre

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New Appointment System from 6th January 2020

As part of our improvement plan, we have reviewed the current appointment system.

To improve access for all our patients, we will be changing the current system as of 6th January 2020.

The purpose of this is to ensure patients are able to gain access to a clinician. One way we will be doing this is through the introduction of a triage system.

  • All patients who call for a same –day appointment will be placed on a list to be called back by a clinician 
  • They will be asked to give reception a brief reason for the appointment and to leave their contact details – This information is needed for the clinicians. Please keep your phone on and with you to receive your call back
  • This will then be passed onto the clinician’s list for them to call back directly
  • The clinician will contact you and discuss the appointment request.
  • The clinician will either deal with your query directly over the telephone, or arrange an appointment for you to attend surgery.
  • We will also be releasing more online appointments for up to 2 weeks in advance for a GP

If you have not yet registered for online access, please ask at reception