Book an Appointment

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

  • Please make one appointment for each member of the family who needs to be seen
  • In order to make urgent or same day appointments, please telephone the surgeries at 8:00am
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • We run an appointment system at all our surgeries
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to rebook.

Same Day Appointments

If you feel you need to be seen on the same days please ring at 8:00am. We have a small number of 10-minute appointments with each available GP that can be booked on the same day.

Urgent Problems

Any urgent problems will be seen on the same day at the end of the routine clinic.

These sessions are not for sick notes, repeat prescriptions or on going problems that should be seen in the routine appointments.

Longer Appointments

Please let the receptionist know if you need one of the following appointments:

  • Cervical smears
  • Post natal check
  • Medical
  • Psychological concerns
  • When English is not your first language

Other Information

An interpreter can be arranged with prior notification, please speak to reception.

For routine appointments and telephone results at Sheerness, please telephone during our non-busy periods (i.e. between 1:00pm and 4:00pm).

Sheerness runs an electronic patient calling system. Patients must therefore book in with Reception on arrival. Their name and the room they must go to will be displayed on the LED board in the Waiting Room.

If you require urgent attention when the Branch Surgeries are closed, please telephone the Sheerness surgery 01795 582880.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.