Practice Administration Team

Dawn Benjamin – Practice Manager 

Caroline Dixon
(Assistant Practice Manager)

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Reception Staff

Sheerness

Tracey
(Senior Receptionist)
Michelle
Shannon
Barbara

Secretaries

Mrs Jill French
Mrs Jane Burgess
Mrs Lesley Jennings
Mrs Sara Lockyer

IT/Administration

Sharon Bower
Joanne Reid
Keeley Roberts
Carol Diment
(Personal Assistant to Practice Manager)
Lorraine Shepherd

Eastchurch

Ann

Karen

Beth

Leysdown

Elaine
(Senior Dispensing Receptionist)
Babs
Karen

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.